Shipping/Order Issues
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
About the product
We have a strict quality control process and all our products are certified to international standards. We provide a 1-year warranty depending on the product and the conditions of use. Exchanges are available within 7 days. You can contact us directly by sending an email, Monday to Friday 9:00 am to 6:00 pm EST. Please include your order number and relevant pictures in the email. We will respond to you within 48 hours.
We have detailed product manuals and related installation videos, providing comprehensive information about our products. Note: Some of the products in this store require certain DIY capabilities.